In case of an emergency, the ability to interact with employees and students in dispersed locations may become increasingly important. The Division of Information Technology provides tools to continue communications and maintain productivity. Most of these resources require advance preparation, and we encourage you to learn how to use these resources before a situation requires you to work off-campus.

If you work with financial information, student records or other confidential information, please encrypt all data, files and email messages that you use from home. Visit Encryption for more information.

On this Page:

Virtual Private Network (VPN)
Call Forwarding and Voicemail
Zoom
Remote Desktop Connections
Update Contact Information in Workday
Cybersecurity
Need Help?

Virtual Private Network (VPN)

There are some resources, including websites or files, that you can only access on campus. VPN allows you to connect securely and be “on campus” from anywhere by providing the same level of access to resources as being directly connected to the campus network.

To access the TAMU-Health VPN, follow the instructions for connecting through Windows or macOS using the Cisco AnyConnect client.

Note: To ensure computing and networking resources are available to as many people as possible, please disconnect from VPN once you complete your VPN-required activities. Please also limit use of VPN to activities that are absolutely necessary to leave more capacity for faculty so they may continue moving their courses online.

Call Forwarding and Voicemail

A solution is under development for the deployment of softphones, which will provide the ability for your office phone to work via software on a computer. Additional information will be sent in the coming days. Options are available now to forward your work telephone number to your personal phone number and check your voicemails online. View VoIP Phone help documentation for more details.

Note: You must first connect through the TAMU-Health VPN to access the Cisco VoIP phone systems MyPhone and Voicemail if you are not on campus. To access the TAMU-Health VPN, follow the instructions for connecting through Windows or macOS using the Cisco AnyConnect client.

Zoom

Zoom allows you to have online meetings with anyone who has an Internet connection – including mobile users. You will be connected via audio and/or video and can share content from your computer which lets you see the same things at the same time – like PowerPoint files, Word documents or even browse the web together. Within the meeting, you can “Pass the Ball” so any attendee can control the meeting and share.

You have two options for Zoom audio: use the microphone/speaker in your computer or the mobile app for your phone, tablet or Apple Watch. To view your computer’s available speakers and microphones, follow the instructions on IT.tamu.edu. Get started at tamu.zoom.us.

Remote Desktop Connections

Using a TAMU-Health Issued Laptop at Home

If you intend to use your TAMU-Health issued laptop at home and need to access TAMU-Health resources such as departmental file shares, you will need to establish a VPN connection. To access the Texas A&M Health VPN, follow the instructions for connecting through Windows or macOS using the Cisco AnyConnect client.

Accessing On-Campus TAMU-Health Desktops from Home

To request Remote Desktop access, please email rdp-request@tamu.edu with the following information:

  • HSCID (This is not your NetID. Please do not send your HSCID password. The Division of IT will never ask for your HSCID password.)
  • Computer name or IP address of the workstation you need to connect to. If you do not have this information, please provide your building, office number and preferred call-back telephone number where we can reach you.
  • Operating System (macOS or Windows) you are requesting to connect to.
  • Operating System (macOS or Windows) you will be connecting from.

A technician will process your request, enable Remote Desktop access, and provide follow-up instructions for connecting remotely to your TAMU-Health desktop from home.

If you already know the above configuration settings, view instructions for:

or

Note: Once configured for this solution, you should not need to use VPN.

Taking Your TAMU-Health Computer Home

Although we do not advise transferring State of Texas property to home office locations for working remotely, we recognize that options may be limited for some individuals, and the Texas A&M University Property office authorizes departments to loan property to an employee for official State of Texas business on a short-term basis.

Before taking your TAMU-Health computer home, please complete the Property Loan Form and submit it to your departmental TAMU-Health Accountable Property Officer (APO). If you do not know the APO for your department, please email property@tamu.edu for their contact information.

Details regarding these guidelines can be found on page 90 of the Texas A&M Departmental Property Management Procedures Manual.

Update Contact Information in Workday

Make sure that your contact information is up to date in case you need to be contacted at home. To update your contact information:

  1. Visit SSO.tamus.edu.
  2. Log in with your NetID or UIN, password and Duo Two-Factor Authentication.
  3. Click Workday from the SSO Menu.
  4. Click Personal Information from the menu.
  5. Click Change > Update my Personal Address/Phone Information.
  6. Edit information as needed and click Save.
  7. Exit Workday.

Cybersecurity

If you work with financial information, student records or other confidential information, please encrypt all data, files and email messages you use from home.

Visit the Protecting Confidential Information webpage for more information. View help documentation about using Filex to send files securely and sending encrypted email through Exchange.

Please remain vigilant during the current situation since there are prime opportunities for phishing scams. Forward any suspicious emails to helpdesk@tamu.edu.

Need Help?

Help Desk Central is your main contact point for technology-related questions. Contact HDC via email at helpdesk@tamu.edu or phone at 979.845.8300.

During times where tech is not working as it should, you can check and follow ITalerts.tamu.edu to get updates on outages and maintenance in real time.