Forgetting your HSC password can be problematic when you need access to network resources. You can reset a forgotten password, but you must register for this service in advance in order to have that capability. (See the first tab, below.) If you have not previously registered, be prepared to contact the Help Desk and have your UIN handy so technicians can assist you with your password reset.
The two tabs in this tutorial will help you:
- Register for the password reset tool (Note: you must do this in advance, before you actually need the service.)
- Reset your password
Open an internet browser and type in the following URL, or simply click the link below.
Before you can reset your password using this method, you must register with the system. This is a simple process and only takes approximately 2 minutes.
You will be asked three questions. Answer these and remember the answers. These will be asked again every time you request a password reset. If you do forget them, you will have to re-register through this process again. Answer the three questions, type in your current password again and click “GO”.
You will see a screen that indicates your registration was completed successfully.
You must be registered in order to reset your password. If you are not, you must contact the Help Desk and be prepared to give them your UIN so they can assist you.
Open an internet browser and type the following in the address, or simply click the link below and it will open a tab.
Once there, click the Password Reset tab at the top of that page. Type in your HSC Username in the right hand column and click “GO”.
You are now presented with a screen with the same three questions you answered during registration. Answer these three questions exactly how you answered them when you registered. Enter a NEW password and click “GO”. Passwords must be at least eight characters long and contain characters from 3 of the following 5 categories:
- English uppercase (A-Z)
- English lowercase (a-z)
- Base 10 Digits (0-9)
- Non-alphanumeric (!, #, $, or %)
- Unicode characters
The password cannot contain 3 or more characters from the user’s account name in the same order.