How to use PaperCut WebPrint

Printing from the wireless network on a personal laptop (PaperCut WebPrint) The WebPrint system allows students to print to the printers at the HSC from their own laptops, tablets, and other personal devices (iOS and Android) without installing drivers. It works by offering a facility to upload documents in formats such as PDF etc. using […]

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Resolution expectations

Response times are based on the existing OIT service model and objectives, and they may vary based on the complexity of specific issues. Cell Phone/Mobile Device: Immediate set up for walk-ins (hours listed above). CMS Access and Training:  See Web Services. Computer Hardware Repair:  Varies Diagnose and resolve problem:  3 – 4 weeks If hardware […]

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Service commitments

Updated 4/6/2017. What to expect when requesting assistance OIT utilizes a software-tracking system to record the issues sent to the e-mail address helpdesk@tamhsc.edu. The system automatically forwards each request to the appropriate OIT staff and documents the status of the issue as well as its resolution. By utilizing multi-tiered technical support levels, OIT can effectively […]

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