The Bomgar remote desktop software allows our technicians to provide computer support for any desktop, laptop or server anywhere.
This service is available to
Affiliates, Faculty, Staff, and Students
- Bryan, College Station
- Corpus Christi
- Round Rock
Features and benefits
With remote support, OIT techs can provide support even if you are out of town or your local support technician isn’t available.
- Reduced wait time for support
- Reduced time for troubleshooting problems: Bomgar gives us the ability see your screen with as you walk through steps to reproduce an issue and you can watch our technicians as they work to resolve the problem on your computer. It’s much more efficient than troubleshooting by phone!
How to request this service
Contact the helpdesk at 800-799-7472 or submit a ticket at firstname.lastname@example.org