+ Account management

Account management

We maintain the infrastructure for all TAMHSC accounts. Our user account system is available for login to most TAMHSC computing resources.

This service is available to

Affiliates, Faculty, Staff, and Students

Learn more about our Account management service »
+ Central helpdesk support

Central helpdesk support

The OIT Helpdesk is the central contact point for all IT related issues in the HSC.

The central Helpdesk is open 7:30am-5:00pm Monday through Friday. After hours support is until 9:00pm Monday through Friday, and 7am until 9pm on weekends and holidays. 

This service is available to

Affiliates, Faculty, Staff, Students, and Visitors

Locations available

Available at all TAMHSC locations

Learn more about our Central helpdesk support service »
+ Cisco WebEx
Meet online, broadcast a presentation, share your screen or collaborate online.

Cisco WebEx

Cisco WebEx is a online collaboration tool which allows you to connect with anyone who has an internet connection to share audio/video and content such as PowerPoint or applications in real time, with all users.

This service is available to

Faculty, Staff, and Students

Learn more about our Cisco WebEx service »
+ Classroom support

Classroom support

Specialized technicians present for classroom setup and faculty assistance to ensure a successful start for each class.  Local technicians, supporting local faculty & staff, with a centralized escalation approach.

Our goal is to make the delivery of services as seamless as possible. With our focus on technical aspects of meetings, classes and video conferences, we aim to make your classroom experience the best it can possibly be.

AV Support Staff will be present in each location ten minutes proceeding the following events:

  • Educational Classes
  • Scheduled Video Conferences
  • Meetings/Presentations upon request only

This service is available to

Affiliates, Faculty, Staff, Students, and Visitors

Locations available

Available at all TAMHSC locations

Learn more about our Classroom support service »
+ Computer Hardware Support
On-site computer hardware support at most TAMHSC locations.

Computer Hardware Support

Technicians are available in most locations to provide on-site computer hardware support. 

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Dallas
  • Houston
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Computer Hardware Support service »
+ Consultation on new hardware

Consultation on new hardware

Our local support technicians will work with you to select the best hardware for your needs. We support a wide range of hardware including Dell, Apple, HP, etc. 

Students have special discounts on hardware through Dell and Apple. 

This service is available to

Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Consultation on new hardware service »
+ Eduroam

Eduroam

The eduroam service allows traveling HSC faculty, staff, students, and sponsored affiliates to connect securely to wireless networks, using their HSC NetIDs (usernames) and passwords, at participating colleges and universities located in more than 60 countries around the world.

This service is available to

Affiliates, Faculty, Staff, Students, and Visitors

Locations available

Available at all TAMHSC locations

Learn more about our Eduroam service »
+ Email & Webmail
Secure email and webmail access for TAMHSC users.

Email & Webmail

OIT provides a top of the line email system running Microsoft Exchange. We fully support Outlook and Exchange Webmail. Exchange ties together communications from Skype for Business, Outlook Calendars and SharePoint.

We provide secure access to TAMHSC email from anywhere through our webmail service available from anywhere at https://webmail.tamhsc.edu/.

This service is available to

Affiliates, Faculty, Staff, and Students

Learn more about our Email & Webmail service »
+ Encrypted USB Drives
Encrypted USB drives available in 16GB or 500GB

Encrypted USB Drives

OIT provides various options for staff, students, and faculty to purchase secure, encrypted USB drives for storage of PHI and other data that needs to be protected.

This service is available to

Affiliates, Faculty, Staff, and Students

Learn more about our Encrypted USB Drives service »
+ Exam support

Exam support

Support technicians are available to provide onsite hardware and software support for any administered exams. 

This service is available to

Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Dallas
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Exam support service »
+ Google Docs / Google Drive

Google Docs / Google Drive

We have integrated the TAMHSC login system with Google’s apps and services. Google Docs, Spreadsheets, Slides and more are all available for use and collaboration using your HSC account

This service is available to

Affiliates, Faculty, Staff, and Students

Learn more about our Google Docs / Google Drive service »
+ Google hangouts video conferencing
Quick option for video chat or group instant messaging.

Google hangouts video conferencing

Video chat with up to 9 people with Hangouts on Google+. Hangouts are perfect for small group meetings, collaborations or quick discussions.

This service is available to

Affiliates, Faculty, Staff, and Students

Learn more about our Google hangouts video conferencing service »
+ Hard drive encryption
OIT supported, HIPAA compliant protection Windows, Mac and mobile devices.

Hard drive encryption

OIT offers assistance for encrypting both TAMHSC owned computers and student laptops. OIT utilizes various software packages such as; AirWatch, VeraCrypt, Bitlocker, and FileVault to ensure the security of your data.

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Hard drive encryption service »
+ Lynda.com training
Lynda.com provides online courses for technology, creative, and business skills.

Lynda.com training

Lynda.com provides online courses for technology, creative, and business skills.

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Lynda.com training service »
+ Malware and virus removal

Malware and virus removal

OIT support technicians can remove any viruses or malware from TAMHSC owned and personal student computers. 

This service is available to

Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Malware and virus removal service »
+ Microsoft Office 365
Access to Word, PowerPoint, Excell and other Office tools. Office 365 also provides online collaboration options.

Microsoft Office 365

Microsoft Office 365 Education provides cloud-based tools that allow students, staff and faculty to work, collaborate and even synchronize notes using OneNote. Additionally, Word, PowerPoint and Excel can be accessed anywhere, anytime and across a wide variety of devices.

This service is available to

Faculty, Staff, and Students

Learn more about our Microsoft Office 365 service »
+ Mobile device management with AirWatch

Mobile device management with AirWatch

AirWatch is a Mobile Device Management system (MDM) used to mange HSC owned devices such as iPad and Android tablets. Limited management of BYOD (Bring Your Own Device) is also available as needed to protect HSC data.

 

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Mobile device management with AirWatch service »
+ Password management

Password management

Forgot your password? Time to reset it? You can reset your TAMHSC password using change.tamhsc.edu.

This service is available to

Affiliates, Faculty, Staff, Students, and Visitors

Learn more about our Password management service »
+ Print services
Need access to a network printer? Need a new desktop printer or is your printer broken? We can help!

Print services

OIT provides network and local print services and support for printers at all locations.

This service is available to

Faculty, Staff, and Students

Learn more about our Print services service »
+ Remote computer support

Remote computer support

The Bomgar remote desktop software allows our technicians to provide computer support for any  desktop, laptop or server anywhere.

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Dallas
  • Houston
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Remote computer support service »
+ Remote network access – virtual private network (VPN)
Securely connect to the TAMHSC network from anywhere.

Remote network access – virtual private network (VPN)

Virtual Private Network (VPN) is a secure method of remotely accessing HSC computer resources. The VPN encrypts all traffic to and from a computer in order to prevent others from viewing the information.

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Dallas
  • Houston
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Remote network access – virtual private network (VPN) service »
+ Room scheduling – RoomTraq

Room scheduling – RoomTraq

Centralized single point of contact to connect faculty, staff, & students to room resources spread out across all TAMHSC’s campus from Dallas to McAllen.  

RoomTraq is now our main scheduling platform to learn more visit our page, What is RoomTraq?

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Room scheduling – RoomTraq service »
+ Security consultation

Security consultation

Consultation meetings with security include lunch and learns, phone conferences, new staff orientation and email blasts regarding information security. This gives faculty/staff/students the ability to learn the fundamentals and in-depth knowledge of information security related topics.

Consultation includes, but is not limited to

  • HIPAA compliance
  • International travel technology considerations
  • Grant related technology commitments
  • Procurement of new IT systems

 

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Security consultation service »
+ Skype For Business
Instant messaging, group chat, video calls, screen sharing and more.

Skype For Business

Skype for Business is a new system providing workplace instant messaging, video chat, and collaboration for TAMHSC faculty, staff, and students.

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Skype For Business service »
+ Student Laptop Support

Student Laptop Support

Some components recommend student laptop purchases through TAMHSC. These computers are fully supported by OIT.

Limited support is offered for laptops obtained from other sources as long as they have not reached their end of life, warranty period.

This service is available to

Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Dallas
  • Houston
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Student Laptop Support service »
+ Student print services

Student print services

Student printing is available in all the HSC computer labs and libraries. Printing allocations are provided by the individual colleges. Students may need to contact Student Services for inquires about their print allowance. 

This service is available to

Students

Locations available

  • Bryan, College Station
  • Dallas
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Student print services service »
+ Syncplicity
Sync files between your computers, and share files with others.

Syncplicity

Syncplicity is an easy-to-use, enterprise-grade file sync and share solution that gives you access to all your files on all your devices, online or offline, with no hassles. By combining their highly secure solution with a rich mobile, web and desktop experience, you get to collaborate inside and outside your organization easily. All while giving IT professionals the security, manageability, and control they need.

This service is available to

Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Syncplicity service »
+ Video conferences, meetings and remote instruction

Video conferences, meetings and remote instruction

The OIT Audio/Video (AV) team provides enterprise solutions for video collaboration at TAMHSC. Our AV system is built on Cisco technology and is available at HSC locations around the State.

Our video conferencing system is supported by on-site AV technicians and through a central control center.

This service is available to

Affiliates, Faculty, Staff, Students, and Visitors

Locations available

Available at all TAMHSC locations

Learn more about our Video conferences, meetings and remote instruction service »
+ Virtual Desktops, Access a TAMHSC Computer From Anywhere

Virtual Desktops, Access a TAMHSC Computer From Anywhere

We provide the infrastructure and resources to run Virtual Desktops (VDI). 

This service is available to

Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Dallas
  • Round Rock
Learn more about our Virtual Desktops, Access a TAMHSC Computer From Anywhere service »
+ Wired Network

Wired Network

HSC’s high-speed network, provides registered computers with connectivity in academic and office buildings. HSC also provides registered computers with network connectivity in Lecture halls, Labs, Lounges, Libraries, and all academic buildings on the campus.

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Dallas
  • Houston
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Wired Network service »
+ Wireless Access for Visitors to HSC (HSC Guest WiFi)
Free, self service Wifi Internet access for visitors.

Wireless Access for Visitors to HSC (HSC Guest WiFi)

Prospective students and their families, vendors, alumni and other visitors to HSC campuses and facilities may use the HSC Guest Wireless network for wireless access while at the HSC.

This service is available to

Affiliates, Faculty, Staff, Students, and Visitors

Locations available

Available at all TAMHSC locations

Learn more about our Wireless Access for Visitors to HSC (HSC Guest WiFi) service »
+ Wireless Access to the HSC Network (HSC Secure Wireless)

Wireless Access to the HSC Network (HSC Secure Wireless)

HSC provides a free, secure, high-performance wireless network for faculty, staff and students on its campuses and in its facilities. We also offer a guest self-registration for visitors to our campus.

This service is available to

Faculty, Staff, and Students

Locations available

Bryan, College Station

Learn more about our Wireless Access to the HSC Network (HSC Secure Wireless) service »