+ Accessibility support, training, consulting

Accessibility support, training, consulting

We provide consulting, support and training for meeting our legal accessibility requirements for electronic resources including web, pdf, office documents, and software purchases.

This service is available to

Faculty, and Staff

Learn more about our Accessibility support, training, consulting service »
+ Account management

Account management

We maintain the infrastructure for all TAMHSC accounts. Our user account system is available for login to most TAMHSC computing resources.

This service is available to

Affiliates, Faculty, Staff, and Students

Learn more about our Account management service »
+ AV Consulting

AV Consulting

We provide consulting for any of your audio, video, or AV needs.

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our AV Consulting service »
+ Central helpdesk support

Central helpdesk support

The OIT Helpdesk is the central contact point for all IT related issues in the HSC.

The central Helpdesk is open 7:30am-5:00pm Monday through Friday. After hours support is until 9:00pm Monday through Friday, and 7am until 9pm on weekends and holidays. 

This service is available to

Affiliates, Faculty, Staff, Students, and Visitors

Locations available

Available at all TAMHSC locations

Learn more about our Central helpdesk support service »
+ Cisco WebEx
Meet online, broadcast a presentation, share your screen or collaborate online.

Cisco WebEx

Cisco WebEx is a online collaboration tool which allows you to connect with anyone who has an internet connection to share audio/video and content such as PowerPoint or applications in real time, with all users.

This service is available to

Faculty, Staff, and Students

Learn more about our Cisco WebEx service »
+ Classroom support

Classroom support

Specialized technicians present for classroom setup and faculty assistance to ensure a successful start for each class.  Local technicians, supporting local faculty & staff, with a centralized escalation approach.

Our goal is to make the delivery of services as seamless as possible. With our focus on technical aspects of meetings, classes and video conferences, we aim to make your classroom experience the best it can possibly be.

AV Support Staff will be present in each location ten minutes proceeding the following events:

  • Educational Classes
  • Scheduled Video Conferences
  • Meetings/Presentations upon request only

This service is available to

Affiliates, Faculty, Staff, Students, and Visitors

Locations available

Available at all TAMHSC locations

Learn more about our Classroom support service »
+ College CMS Support & Training (Hannon Hill Cascade)

College CMS Support & Training (Hannon Hill Cascade)

We use Hannon Hill Cascade as the content management system (CMS) for TAMHSC and our Colleges. The OIT web team provides maintenance, support and end user training for this system.

In the Cascade, we support adding new sites, building new content templates, custom design and development of new features.

 

 

This service is available to

Faculty, and Staff

Learn more about our College CMS Support & Training (Hannon Hill Cascade) service »
+ Computer Hardware Support
On-site computer hardware support at most TAMHSC locations.

Computer Hardware Support

Technicians are available in most locations to provide on-site computer hardware support. 

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Dallas
  • Houston
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Computer Hardware Support service »
+ Consultation on new hardware

Consultation on new hardware

Our local support technicians will work with you to select the best hardware for your needs. We support a wide range of hardware including Dell, Apple, HP, etc. 

Students have special discounts on hardware through Dell and Apple. 

This service is available to

Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Consultation on new hardware service »
+ Data Port Installations

Data Port Installations

OIT provides high speed Ethernet port installations at all TAMHSC locations for offices, labs, and classrooms.

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our Data Port Installations service »
+ Digital signage

Digital signage

OIT has joined the Texas A&M System for the FourWinds contract for digital signage. We can provide a system for managing content on digital screens, consulting and setup for way finding, kiosks, information screens and more!

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our Digital signage service »
+ Eduroam

Eduroam

The eduroam service allows traveling HSC faculty, staff, students, and sponsored affiliates to connect securely to wireless networks, using their HSC NetIDs (usernames) and passwords, at participating colleges and universities located in more than 60 countries around the world.

This service is available to

Affiliates, Faculty, Staff, Students, and Visitors

Locations available

Available at all TAMHSC locations

Learn more about our Eduroam service »
+ Email & Webmail
Secure email and webmail access for TAMHSC users.

Email & Webmail

OIT provides a top of the line email system running Microsoft Exchange. We fully support Outlook and Exchange Webmail. Exchange ties together communications from Skype for Business, Outlook Calendars and SharePoint.

We provide secure access to TAMHSC email from anywhere through our webmail service available from anywhere at https://webmail.tamhsc.edu/.

This service is available to

Affiliates, Faculty, Staff, and Students

Learn more about our Email & Webmail service »
+ Emergency Clinical Support

Emergency Clinical Support

OIT offers high priority support to various clinics, including Dallas, Bryan, and South Texas. 

This service is available to

Affiliates, Faculty, and Staff

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Dallas
  • Kingsville
Learn more about our Emergency Clinical Support service »
+ Encrypted USB Drives
Encrypted USB flash drives available in 16GB or 32GB

Encrypted USB Drives

OIT provides various options for staff, students, and faculty to purchase secure, encrypted USB drives for storage of PHI and other data that needs to be protected.

This service is available to

Affiliates, Faculty, Staff, and Students

Learn more about our Encrypted USB Drives service »
+ Exam support

Exam support

Support technicians are available to provide onsite hardware and software support for any administered exams. 

This service is available to

Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Dallas
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Exam support service »
+ File shares
Secure, shared network storage for your team.

File shares

OIT provides network file servers that are available for storing and sharing files with others in the HSC.

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our File shares service »
+ Github
An open source, distributed version control system designed for speed and efficiency

Github

If your department is developing software, gitHub.tamu.edu is an excellent resource for sharing code with others at A&M. Git is an open source, distributed version control system designed for speed and efficiency.

Texas A&M hosts a local mirror as a no-charge shared service for university students and employees, including those at the HSC! This is hosted on-premise, so your content stays in a TAMU datacenter.

Users can login with their NetID and password.

This service is available to

Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Github service »
+ Google Docs / Google Drive

Google Docs / Google Drive

We have integrated the TAMHSC login system with Google’s apps and services. Google Docs, Spreadsheets, Slides and more are all available for use and collaboration using your HSC account

This service is available to

Affiliates, Faculty, Staff, and Students

Learn more about our Google Docs / Google Drive service »
+ Google hangouts video conferencing
Quick option for video chat or group instant messaging.

Google hangouts video conferencing

Video chat with up to 9 people with Hangouts on Google+. Hangouts are perfect for small group meetings, collaborations or quick discussions.

This service is available to

Affiliates, Faculty, Staff, and Students

Learn more about our Google hangouts video conferencing service »
+ Hard drive encryption
OIT supported, HIPAA compliant protection Windows, Mac and mobile devices.

Hard drive encryption

OIT offers assistance for encrypting both TAMHSC owned computers and student laptops. OIT utilizes various software packages such as; AirWatch, VeraCrypt, Bitlocker, and FileVault to ensure the security of your data.

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Hard drive encryption service »
+ Identity Management, HSC-ID
Automatic account creation, manage access to computing resources such as file shares and email groups.

Identity Management, HSC-ID

HSC-ID ties together our account and permissions system with BPP, Banner, Skype, our web and email directory, and other systems. Now when account details such as title or phone number are updated, all of these systems will have the same information! This will reduce inconsistencies we have between systems, prevent human error and improve security.

This service is available to

Faculty, and Staff

Learn more about our Identity Management, HSC-ID service »
+ IT Project Management
Have an IT project and don't know where to start? We can help!

IT Project Management

Does your research require purchasing new technology? Do you need to make a major hardware or software purchase, build a web application or hire an IT contractor? We can help manage projects of all sizes!

Fill out our Project Request Form to get started!

As a state institution, we are required by law (TAC 216) to use standard project management practices for projects.

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our IT Project Management service »
+ Loaner laptops for international travel

Loaner laptops for international travel

Every local support office has a handful of laptops available for international travel use. They are offered at a first come first serve basis. Support technicians will work with the user to ensure they have the proper hardware for the country they are visiting. 

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our Loaner laptops for international travel service »
+ Lynda.com training
Lynda.com provides online courses for technology, creative, and business skills.

Lynda.com training

Lynda.com provides online courses for technology, creative, and business skills.

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Lynda.com training service »
+ Malware and virus removal

Malware and virus removal

OIT support technicians can remove any viruses or malware from TAMHSC owned and personal student computers. 

This service is available to

Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Malware and virus removal service »
+ Media Storage and Streaming

Media Storage and Streaming

Kaltura is a professional video streaming server that allows users to upload and manage their video collections through a web front-end. Access to the system is currently limited to webmasters and course designers.

This service is available to

Faculty, and Staff

Learn more about our Media Storage and Streaming service »
+ Microsoft Office 365
Access to Word, PowerPoint, Excell and other Office tools. Office 365 also provides online collaboration options.

Microsoft Office 365

Microsoft Office 365 Education provides cloud-based tools that allow students, staff and faculty to work, collaborate and even synchronize notes using OneNote. Additionally, Word, PowerPoint and Excel can be accessed anywhere, anytime and across a wide variety of devices.

This service is available to

Faculty, Staff, and Students

Learn more about our Microsoft Office 365 service »
+ Mobile device management with AirWatch

Mobile device management with AirWatch

AirWatch is a Mobile Device Management system (MDM) used to mange HSC owned devices such as iPad and Android tablets. Limited management of BYOD (Bring Your Own Device) is also available as needed to protect HSC data.

 

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Mobile device management with AirWatch service »
+ Networking project consulting

Networking project consulting

OIT provides networking project solutions and consulting for faculty and staff with IT integration in the classroom and lab environments.

This service is available to

Affiliates, Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our Networking project consulting service »
+ Password management

Password management

Forgot your password? Time to reset it? You can reset your TAMHSC password using change.tamhsc.edu.

This service is available to

Affiliates, Faculty, Staff, Students, and Visitors

Learn more about our Password management service »
+ Physical and virtual servers

Physical and virtual servers

OIT supports physical and virtual servers and we consult on specification, purchasing, support, backup and recovery.

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our Physical and virtual servers service »
+ Print services
Need access to a network printer? Need a new desktop printer or is your printer broken? We can help!

Print services

OIT provides network and local print services and support for printers at all locations.

This service is available to

Faculty, Staff, and Students

Learn more about our Print services service »
+ Remote computer support

Remote computer support

The Bomgar remote desktop software allows our technicians to provide computer support for any  desktop, laptop or server anywhere.

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Dallas
  • Houston
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Remote computer support service »
+ Remote network access – virtual private network (VPN)
Securely connect to the TAMHSC network from anywhere.

Remote network access – virtual private network (VPN)

Virtual Private Network (VPN) is a secure method of remotely accessing HSC computer resources. The VPN encrypts all traffic to and from a computer in order to prevent others from viewing the information.

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Dallas
  • Houston
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Remote network access – virtual private network (VPN) service »
+ Research data collection – REDCap
REDCap is a secure web application for building and managing online surveys and databases for research data collection.

Research data collection – REDCap

From projectredcap.org: “REDCap is a secure web application for building and managing online surveys and databases. While REDCap can be used to collect virtually any type of data (including 21 CFR Part 11, FISMA, and HIPAA-compliant environments), it is specifically geared to support online or offline data capture for research studies and operations” More information about REDCap features is available at projectredcap.org.

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our Research data collection – REDCap service »
+ Room scheduling – RoomTraq

Room scheduling – RoomTraq

Centralized single point of contact to connect faculty, staff, & students to room resources spread out across all TAMHSC’s campus from Dallas to McAllen.  

RoomTraq is now our main scheduling platform to learn more visit our page, What is RoomTraq?

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Room scheduling – RoomTraq service »
+ Security consultation

Security consultation

Consultation meetings with security include lunch and learns, phone conferences, new staff orientation and email blasts regarding information security. This gives faculty/staff/students the ability to learn the fundamentals and in-depth knowledge of information security related topics.

Consultation includes, but is not limited to

  • HIPAA compliance
  • International travel technology considerations
  • Grant related technology commitments
  • Procurement of new IT systems

 

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Security consultation service »
+ Security incident response

Security incident response

In the event of a reported or suspected breach, the Office of Information Technology Security Team will preform documented incident response techniques to determine severity.  

This service is available to

Affiliates, Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our Security incident response service »
+ Sharepoint
Create an intranet for your team. Share documents, calendars and more.

Sharepoint

You can use Sharepoint as a secure place to store, organize, share, and access information from almost any device through a web interface.

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our Sharepoint service »
+ Siteimprove website scanning

Siteimprove website scanning

Siteimprove is a service that scans your website for broken links, misspelled words, accessibility problems, unwanted content, and other issues

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our Siteimprove website scanning service »
+ Skype For Business
Instant messaging, group chat, video calls, screen sharing and more.

Skype For Business

Skype for Business is a new system providing workplace instant messaging, video chat, and collaboration for TAMHSC faculty, staff, and students.

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Skype For Business service »
+ Special event live streaming

Special event live streaming

Live stream special events to the web from any TAMHSC campus.

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our Special event live streaming service »
+ Student Laptop Support

Student Laptop Support

Some components recommend student laptop purchases through TAMHSC. These computers are fully supported by OIT.

Limited support is offered for laptops obtained from other sources as long as they have not reached their end of life, warranty period.

This service is available to

Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Dallas
  • Houston
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Student Laptop Support service »
+ Syncplicity
Sync files between your computers, and share files with others.

Syncplicity

Syncplicity is an easy-to-use, enterprise-grade file sync and share solution that gives you access to all your files on all your devices, online or offline, with no hassles. By combining their highly secure solution with a rich mobile, web and desktop experience, you get to collaborate inside and outside your organization easily. All while giving IT professionals the security, manageability, and control they need.

This service is available to

Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Syncplicity service »
+ TAMHSC Backup (CrashPlan)
Secure backups for desktops and laptops.

TAMHSC Backup (CrashPlan)

TAMHSC Backup powered by Code42 CrashPlanPRO offers the ability to backup any device anywhere across the Health Science Center.

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our TAMHSC Backup (CrashPlan) service »
+ UIN Creation

UIN Creation

UIN creation for Affiliates

This service is available to

Faculty, and Staff

Learn more about our UIN Creation service »
+ Video conferences, meetings and remote instruction

Video conferences, meetings and remote instruction

The OIT Audio/Video (AV) team provides enterprise solutions for video collaboration at TAMHSC. Our AV system is built on Cisco technology and is available at HSC locations around the State.

Our video conferencing system is supported by on-site AV technicians and through a central control center.

This service is available to

Affiliates, Faculty, Staff, Students, and Visitors

Locations available

Available at all TAMHSC locations

Learn more about our Video conferences, meetings and remote instruction service »
+ Virtual Desktops, Access a TAMHSC Computer From Anywhere

Virtual Desktops, Access a TAMHSC Computer From Anywhere

We provide the infrastructure and resources to run Virtual Desktops (VDI). 

This service is available to

Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Dallas
  • Round Rock
Learn more about our Virtual Desktops, Access a TAMHSC Computer From Anywhere service »
+ VOIP Phone and Voicemail Support
Support for secure, network phone and voicemail systems.

VOIP Phone and Voicemail Support

OIT Maintains VOIP Phone and Voicemail Systems for HSC faculty and staff. We also provide faxing and 911 location services for HSC faculty, staff, and students in case of an emergency. We offer Phone tree services for the BMC clinic.

This service is available to

Faculty, and Staff

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Houston
  • Kingsville
  • Round Rock
Learn more about our VOIP Phone and Voicemail Support service »
+ Web consulting

Web consulting

Our web team would love to help with your next website or web application. We have a full time staff who specialize in web design, development, content, accessibility, user experience, information architecture, project management as well as CMS and server administration.

 

 

This service is available to

Faculty, and Staff

Learn more about our Web consulting service »
+ Web design & development

Web design & development

The web team provides custom web design, and development services.

This service is available to

Faculty, and Staff

Learn more about our Web design & development service »
+ Web forms
Replace your old PDF forms with an easy to use web form.

Web forms

Replace your old PDF forms with an easy to use web form. Our web forms allow you to easily build forms into your web pages. The web form service supports sending emails based on different conditions, export data to Excel, even collect digital signatures!.

This service is available to

Faculty, and Staff

Learn more about our Web forms service »
+ Web server administration

Web server administration

The OIT web and systems teams maintain web, and database servers with network backups, load balancing, application and network firewalls. Our web infrastructure is available for any project supporting the academics, research or administration of the HSC.

This service is available to

Faculty, and Staff

Learn more about our Web server administration service »
+ Web survey software (Qualtrics)
Powerful survey building and evaluation built for researchers.

Web survey software (Qualtrics)

Qualtrics allows you to quickly build online forms and surveys. Learn more from the Qualtrics Research Suite website.

 

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our Web survey software (Qualtrics) service »
+ Website hosting

Website hosting

OIT runs high performance web servers in a highly redundant, virtualized environment.

This service is available to

Faculty, and Staff

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Dallas
  • Houston
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Website hosting service »
+ Website maintenance

Website maintenance

The web team provides maintenance and support for all HSC websites in the areas of  development, design, hosting, server administration, security, writing, content strategy and accessibility.

This service is available to

Faculty, and Staff

Learn more about our Website maintenance service »
+ Wired Network

Wired Network

HSC’s high-speed network, provides registered computers with connectivity in academic and office buildings. HSC also provides registered computers with network connectivity in Lecture halls, Labs, Lounges, Libraries, and all academic buildings on the campus.

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Dallas
  • Houston
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Wired Network service »
+ Wireless Access for Visitors to HSC (HSC Guest WiFi)
Free, self service Wifi Internet access for visitors.

Wireless Access for Visitors to HSC (HSC Guest WiFi)

Prospective students and their families, vendors, alumni and other visitors to HSC campuses and facilities may use the HSC Guest Wireless network for wireless access while at the HSC.

This service is available to

Affiliates, Faculty, Staff, Students, and Visitors

Locations available

Available at all TAMHSC locations

Learn more about our Wireless Access for Visitors to HSC (HSC Guest WiFi) service »
+ Wireless Access to the HSC Network (HSC Secure Wireless)

Wireless Access to the HSC Network (HSC Secure Wireless)

HSC provides a free, secure, high-performance wireless network for faculty, staff and students on its campuses and in its facilities. We also offer a guest self-registration for visitors to our campus.

This service is available to

Faculty, Staff, and Students

Locations available

Bryan, College Station

Learn more about our Wireless Access to the HSC Network (HSC Secure Wireless) service »
+ WordPress CMS support & training

WordPress CMS support & training

We support WordPress for hosting small to medium sized websites and blogs.

This service is available to

Faculty, and Staff

Learn more about our WordPress CMS support & training service »