Support for TAMHSC computers, software, printing. Setup, repair, consulting and more.

+ Central helpdesk support

Central helpdesk support

The OIT Helpdesk is the central contact point for all IT related issues in the HSC.

The central Helpdesk is open 7:30am-5:00pm Monday through Friday. After hours support is until 9:00pm Monday through Friday, and 7am until 9pm on weekends and holidays. 

This service is available to

Affiliates, Faculty, Staff, Students, and Visitors

Locations available

Available at all TAMHSC locations

Learn more about our Central helpdesk support service »
+ Computer Hardware Support
On-site computer hardware support at most TAMHSC locations.

Computer Hardware Support

Technicians are available in most locations to provide on-site computer hardware support. 

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Dallas
  • Houston
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Computer Hardware Support service »
+ Consultation on new hardware

Consultation on new hardware

Our local support technicians will work with you to select the best hardware for your needs. We support a wide range of hardware including Dell, Apple, HP, etc. 

Students have special discounts on hardware through Dell and Apple. 

This service is available to

Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Consultation on new hardware service »
+ Digital signage

Digital signage

OIT has joined the Texas A&M System for the FourWinds contract for digital signage. We can provide a system for managing content on digital screens, consulting and setup for way finding, kiosks, information screens and more!

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our Digital signage service »
+ Emergency Clinical Support

Emergency Clinical Support

OIT offers high priority support to various clinics, including Dallas, Bryan, and South Texas. 

This service is available to

Affiliates, Faculty, and Staff

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Dallas
  • Kingsville
Learn more about our Emergency Clinical Support service »
+ Encrypted USB Drives
Encrypted USB drives available in 16GB or 500GB

Encrypted USB Drives

OIT provides various options for staff, students, and faculty to purchase secure, encrypted USB drives for storage of PHI and other data that needs to be protected.

This service is available to

Affiliates, Faculty, Staff, and Students

Learn more about our Encrypted USB Drives service »
+ Exam support

Exam support

Support technicians are available to provide onsite hardware and software support for any administered exams. 

This service is available to

Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Dallas
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Exam support service »
+ Hard drive encryption
OIT supported, HIPAA compliant protection Windows, Mac and mobile devices.

Hard drive encryption

OIT offers assistance for encrypting both TAMHSC owned computers and student laptops. OIT utilizes various software packages such as; AirWatch, VeraCrypt, Bitlocker, and FileVault to ensure the security of your data.

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Hard drive encryption service »
+ Loaner laptops for international travel

Loaner laptops for international travel

Every local support office has a handful of laptops available for international travel use. They are offered at a first come first serve basis. Support technicians will work with the user to ensure they have the proper hardware for the country they are visiting. 

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our Loaner laptops for international travel service »
+ Malware and virus removal

Malware and virus removal

OIT support technicians can remove any viruses or malware from TAMHSC owned and personal student computers. 

This service is available to

Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Malware and virus removal service »
+ Microsoft Office 365
Access to Word, PowerPoint, Excell and other Office tools. Office 365 also provides online collaboration options.

Microsoft Office 365

Microsoft Office 365 Education provides cloud-based tools that allow students, staff and faculty to work, collaborate and even synchronize notes using OneNote. Additionally, Word, PowerPoint and Excel can be accessed anywhere, anytime and across a wide variety of devices.

This service is available to

Faculty, Staff, and Students

Learn more about our Microsoft Office 365 service »
+ Mobile device management with AirWatch

Mobile device management with AirWatch

AirWatch is a Mobile Device Management system (MDM) used to mange HSC owned devices such as iPad and Android tablets. Limited management of BYOD (Bring Your Own Device) is also available as needed to protect HSC data.

 

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Mobile device management with AirWatch service »
+ Print services
Need access to a network printer? Need a new desktop printer or is your printer broken? We can help!

Print services

OIT provides network and local print services and support for printers at all locations.

This service is available to

Faculty, Staff, and Students

Learn more about our Print services service »
+ Remote computer support

Remote computer support

The Bomgar remote desktop software allows our technicians to provide computer support for any  desktop, laptop or server anywhere.

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Dallas
  • Houston
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Remote computer support service »
+ Sharepoint
Create an intranet for your team. Share documents, calendars and more.

Sharepoint

You can use Sharepoint as a secure place to store, organize, share, and access information from almost any device through a web interface.

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our Sharepoint service »
+ Skype For Business
Instant messaging, group chat, video calls, screen sharing and more.

Skype For Business

Skype for Business is a new system providing workplace instant messaging, video chat, and collaboration for TAMHSC faculty, staff, and students.

This service is available to

Affiliates, Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Skype For Business service »
+ Student Laptop Support

Student Laptop Support

Some components recommend student laptop purchases through TAMHSC. These computers are fully supported by OIT.

Limited support is offered for laptops obtained from other sources as long as they have not reached their end of life, warranty period.

This service is available to

Faculty, Staff, and Students

Locations available

  • Bryan, College Station
  • Corpus Christi
  • Dallas
  • Houston
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Student Laptop Support service »
+ Student print services

Student print services

Student printing is available in all the HSC computer labs and libraries. Printing allocations are provided by the individual colleges. Students may need to contact Student Services for inquires about their print allowance. 

This service is available to

Students

Locations available

  • Bryan, College Station
  • Dallas
  • Kingsville
  • McAllen
  • Round Rock
Learn more about our Student print services service »
+ Syncplicity
Sync files between your computers, and share files with others.

Syncplicity

Syncplicity is an easy-to-use, enterprise-grade file sync and share solution that gives you access to all your files on all your devices, online or offline, with no hassles. By combining their highly secure solution with a rich mobile, web and desktop experience, you get to collaborate inside and outside your organization easily. All while giving IT professionals the security, manageability, and control they need.

This service is available to

Faculty, Staff, and Students

Locations available

Available at all TAMHSC locations

Learn more about our Syncplicity service »
+ TAMHSC Backup (CrashPlan)
Secure backups for desktops and laptops.

TAMHSC Backup (CrashPlan)

TAMHSC Backup powered by Code42 CrashPlanPRO offers the ability to backup any device anywhere across the Health Science Center.

This service is available to

Faculty, and Staff

Locations available

Available at all TAMHSC locations

Learn more about our TAMHSC Backup (CrashPlan) service »
+ Wireless Access for Visitors to HSC (HSC Guest WiFi)
Free, self service Wifi Internet access for visitors.

Wireless Access for Visitors to HSC (HSC Guest WiFi)

Prospective students and their families, vendors, alumni and other visitors to HSC campuses and facilities may use the HSC Guest Wireless network for wireless access while at the HSC.

This service is available to

Affiliates, Faculty, Staff, Students, and Visitors

Locations available

Available at all TAMHSC locations

Learn more about our Wireless Access for Visitors to HSC (HSC Guest WiFi) service »