The following is the process for getting bulk emails whitelisted:

  1. If you have legitimate business emails that should not be blocked you will need to save the message, and send it to the Help Desk as a .msg.
  2. To save the email in the .msg format you will double click on the email to open it in a different window                                                Screen Shot 2016-04-12 at 2.00.27 PM
  3. Click File then Save As.This will bring Up the following window:                                                              Screen Shot 2016-04-12 at 2.07.38 PM
  4. Leave the name of the email address as the File name and it should be defaulted to the Outlook Message Format – Unicode file type which will save the message as a .msg.
  5. Choose a location to save the email and then click Save.
  6. Send the Help Desk an email at helpdesk@tamhsc.edu requesting to get the sender of the email whitelisted and attach the email that you saved in the Help Desk email.
  7. A ticket will get created by the Help Desk and will be reviewed to see if the bulk email sender can be whitelisted.
  8. Once a decision has been made, you will get an email stating either the sender was whitelisted, or that they weren’t whitelisted and and the details as to why they weren’t.

We provide secure access to TAMHSC email from anywhere through our webmail service available from anywhere at https://webmail.tamhsc.edu/.