Getting Started – Setup Duo Two-Factor Authentication

Duo prompts you to enroll when you log into HSC resources such as VPN, server, and web applications such as SSO, REDcap, and Syncplicity. 

Supported Browsers: Chrome, Firefox, Safari, Internet Explorer 8 or later, and Opera.

1. Welcome Screen

Click Start setup to begin enrolling your device.

Duo start setup

2. Choose Your Authentication Device Type

Select the type of device you’d like to enroll and click Continue.

  • OIT recommends using a smartphone for the best experience, but you can also enroll a landline telephone, a hardware token, or iOS/Android tablets.

Choose device

3. Type Your Phone Number

Select your country from the drop-down list and type your phone number.

  • Use the number of your smartphone, landline, or cell phone that you’ll have with you when you’re logging in to a Duo-protected service.

  • You can enter an extension if you chose “Landline” in the previous step.

Then double-check that you entered it correctly, check the box, and click Continue.

If you’re enrolling a tablet you won’t be prompted to enter a phone number.

Enter phone number

4. Choose Platform

Choose your device’s operating system and click continue

 Choose type of phone

5. Install Duo Mobile

Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily.

  • Without it, you will still be able to log in using a phone call or text message, but for the best experience, OIT recommends that you use Duo Mobile.

After installing the Duo Mobile app, return to the enrollment window and click I have Duo Mobile installed

 Duo Mobile install

6. Activate Duo Mobile

Activating the app links, it to your account so you can use it for authentication.

  • On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform-specific instructions for your device.

  • The Continue button is clickable after you scan the barcode successfully.

  • Can’t scan the barcode? Click or, have an activation link emailed to you instead, and follow the instructions.

Duo Mobile QR activation

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