Recommended Laptops and Technology Purchases

    HSC laptop computing standards Windows Computers Microsoft Windows 10 Microsoft Office (2013 or higher) 8GB RAM (Memory) 256GB Hard Drive USB/USB-C Ethernet Adapter (if your laptop does not have one built in)*** An OIT approved Anti-Virus software package** 3-year warranty with accidental protection such as Dell CompleteCare or a similar warranty TPM (Trusted Platform Module) […]

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    IT Resources

    Telecommunications Voice-over-IP (VoIP) technology – The VoIP system communicates across the network rather than using traditional phone wiring at some HSC locations. Learn more about VoIP phones and features. Email We provide webmail access at webmail.tamhsc.edu or full Microsoft Exchange support using Outlook.  We also have instructions for configuring other mail clients and for sending encrypted email […]

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    Resolution Expectations

    Response times are based on the existing OIT service model and objectives, and they may vary based on the complexity of specific issues. Cell Phone/Mobile Device: Immediate set up for walk-ins (hours listed above). CMS Access and Training:  See Web Services. Computer Hardware Repair:  Varies Diagnose and resolve problem:  3 – 4 weeks If hardware […]

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    Service Commitments

    Updated 4/6/2017. What to expect when requesting assistance OIT utilizes a software-tracking system to record the issues sent to the e-mail address helpdesk@tamhsc.edu. The system automatically forwards each request to the appropriate OIT staff and documents the status of the issue as well as its resolution. By utilizing multi-tiered technical support levels, OIT can effectively […]

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    OIT: Fully Supported Items

    Most of the colleges at the HSC recommend student laptop purchases from Dell or Apple, and both are fully supported by OIT. Limited support is offered for other brands as long as they have not reached their End of Life.  Please contact your local IT Support Services technician if you have questions. If considering a […]

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