Google Apps supported at TAMHSC

    Google Apps can be accessed with your HSC username and password. These tools can prove invaluable to your teaching, learning and/or research at our institution. Google Docs – Documents Made for Collaboration Easily create documents, spreadsheets or presentations and export them to desktop programs. Share them with your group and make changes together in real […]

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    Blackboard Collaborate

    Blackboard Collaborate is an interactive, mobile learning experience that creates virtual classrooms, offices and meeting spaces and opens possibilities to faculty and students at the HSC. In order to initiate a session, you must login through the Blackboard portal. This collaboration platform designed especially for education offers: Instruction-based web conferencing Mobile collaboration Integration with our […]

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    Content Management System

    The HSC’s Office of Information Technology (OIT) began using Hannon Hill’s Cascade Server as our Content Management System (CMS) in 2007.  The institution-wide solution for providing web content can be utilized by faculty and staff who are experts with regard to content within their particular college or institute. Training is conducted on an as-need basis […]

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    Anticipated response times (SLA)

    Response times are based on the existing OIT service model and objectives and may vary based on the complexity of the issue. *Response Time is the estimated maximum time frame in which OIT personnel try to respond to your request, not necessarily the time frame in which the problem will be fully resolved. **Resolution Goal […]

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    Resolution expectations

    Response times are based on the existing OIT service model and objectives, and they may vary based on the complexity of specific issues. Cell Phone/Mobile Device: Immediate set up for walk-ins (hours listed above). CMS Access and Training:  See Web Services. Computer Hardware Repair:  Varies Diagnose and resolve problem:  3 – 4 weeks If hardware […]

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    Service commitments

    Updated 8/31/2016. What to expect when requesting assistance OIT utilizes a software-tracking system to record the issues sent to the e-mail address helpdesk@tamhsc.edu. The system automatically forwards each request to the appropriate OIT staff and documents the status of the issue as well as its resolution. By utilizing multi-tiered technical support levels, OIT can effectively […]

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    OIT fully supported items

    Most of the colleges at the HSC recommend student laptop purchases from Dell or Apple, and both are fully supported by OIT. Limited support is offered for other brands as long as they have not reached their End of Life.  Please contact your local IT Support Services technician if you have questions. If considering a […]

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    TAMHSC wireless locations

    Wireless is available at all TAMHSC locations. It is not available in some shared buildings at the request of building owner(s). Austin TAMU System Building – Hirshfeld-Moore House Provided by TAMU Wireless TAMULink Bryan Bryan Campus – Clinic Building One Full Coverage provided by Wireless Bryan Campus – HPEB Full Coverage provided by Wireless Bryan […]

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    Google Apps

    Google Apps provides HSC faculty, staff and students access to Google’s online services, allowing users to take advantage of Google’s productivity and collaboration tools. Google Apps supported at the HSC To get started, visit the TAMHSC Google entry portal and sign in to Texas A&M Health Science Center using your  username and password. You will […]

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