New Student Account Creation

    As a new student, you can activate your Health Science Center (TAMHSC) account 24 hours after you receive your UIN letter from Texas A&M University (TAMU). How to activate your TAMHSC account The Registrar’s Office records the fact that a student has accepted an offer of admission. The student is then assigned a universal identification […]

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    HSC account creation

    Note: Newly admitted student accounts are now automatically created. Accounts are set up through a designated departmental Human Resources representative. To get an e-mail address, off campus access, library access, neo, VPN, modems or other special campus access, you will need to complete an account request form from your representative. Faculty, staff and students must […]

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    IT Resources

    Telecommunications Voice-over-IP (VoIP) technology – The VoIP system communicates across the network rather than using traditional phone wiring at some HSC locations. Learn more about VoIP phones and features. Email We provide webmail access at webmail.tamhsc.edu or full Microsoft Exchange support using Outlook.  We also have instructions for configuring other mail clients and for sending encrypted email […]

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    Connecting at TAMHSC

    Login Accounts Self-service password reset Password requirements and tutorials Guest accounts Email Setting up Outlook webmail.tamhsc.edu – email access anywhere Configure other email clients Directory searches – search for contact information, including emails, for any HSC faculty or staff member; HSC personnel can update their contact information online Internet/Wireless Wireless connectivity Virtual Private Network (VPN) […]

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    Google Apps supported at TAMHSC

    Google Apps can be accessed with your HSC username and password. These tools can prove invaluable to your teaching, learning and/or research at our institution. Google Docs – Documents Made for Collaboration Easily create documents, spreadsheets or presentations and export them to desktop programs. Share them with your group and make changes together in real […]

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    Blackboard Collaborate

    Blackboard Collaborate is an interactive, mobile learning experience that creates virtual classrooms, offices and meeting spaces and opens possibilities to faculty and students at the HSC. In order to initiate a session, you must login through the Blackboard portal. This collaboration platform designed especially for education offers: Instruction-based web conferencing Mobile collaboration Integration with our […]

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    Content Management System

    The HSC’s Office of Information Technology (OIT) began using Hannon Hill’s Cascade Server as our Content Management System (CMS) in 2007.  The institution-wide solution for providing web content can be utilized by faculty and staff who are experts with regard to content within their particular college or institute. Training is conducted on an as-need basis […]

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    Anticipated response times (SLA)

    Response times are based on the existing OIT service model and objectives and may vary based on the complexity of the issue. Service Level Description Full Staff Response Time* Limited Staff Response Time* On-call Response Time* Resolution Goal** Emergency Users must call Help Desk at 800-799-7472 to prevent delays in resolution of the issue. Clinic […]

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    Resolution expectations

    Response times are based on the existing OIT service model and objectives, and they may vary based on the complexity of specific issues. Cell Phone/Mobile Device: Immediate set up for walk-ins (hours listed above). CMS Access and Training:  See Web Services. Computer Hardware Repair:  Varies Diagnose and resolve problem:  3 – 4 weeks If hardware […]

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