Representatives from the colleges will sometimes need to make adjustments to student account balances. This function is only for managers of this system. If you require a balance adjustment or refund for a failed print job, please speak with the Librarian or your Student Services department.

How to Adjust a User Balance using the Papercut Web Portal

  1. Login to the admin web portal for Papercut
    screenshot of papercut console
  2. Click on Users on the left navigation and search for the account you need to make an adjustment on.
  3. Click on the user name and you will  be taken to the account details page
  4. Click the link that reads “adjust” to make changes to the user balance
  5. Enter the amount of the adjustment that you need to make. Note – To remove money from the account, use a negative number.
  6. Hit Apply to save the adjustment.