This article shows how to submit a work order to the Help Desk using your TAMHSC username and password for assistance with your technical issue.

Step 1

Go to  http://footprints.tamhsc.edu and a new window will open. Enter your TAMHSC username and password to sign in and you will see the following page.

 

Step 2

Click on the New Request field and the following form will pop up requesting information on your issue. All subjects in *BLUE* must be filled out. Make sure all your contact information is correct and describe the problem you are having in as much detail as possible. Try to include things like software names , product model numbers, room numbers, or any details that may help us diagnose the issue.

Click Save.

 Status Updates

For status updates any time, open your Internet Browser and type in http://footprints.tamhsc.edu and login using your HSC username and password.

At any time after you submit your request, you can come back to the main page, login and view your work orders. This is a good way to keep track of where your request is in the OIT system as the status updates when the technician updates it. Additionally when a technician updates your work order it you will normally receive an update to your tickets status in an email to your TAMHSC email address.